2. Information We Collect
We may collect and process the following categories of personal data:
- Contact Information: This includes your name, postal address, email address, and telephone number. We collect this information when you engage with us, such as when you request information, place an order, or communicate with our customer support.
- Business Information: If you represent a business or organisation, we may collect information about your company, including its name, industry, and size.
- Payment Information: When you make a purchase, we may collect payment card details or other financial information to process your transactions securely.
- Technical Information: We collect information about your device and how you interact with our website or services. This may include your IP address, browser type, operating system, and browsing behaviour.
- Communication Data: We may store records of your communications with us, including emails, chat messages, and phone call details.
3. How We Use Your Information
We use your personal data for the following purposes:
- Fulfilment of Services: To provide and manage our photocopier services, including order processing, delivery, billing and maintenance.
- Customer Support: To respond to your inquiries, provide technical support, and address customer service requests.
- Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can opt out of these communications at any time.
- Legal Obligations: To comply with legal obligations, such as tax reporting, fraud prevention, and responding to lawful requests from law enforcement agencies.
- Improvement of Services: To analyse and improve our website, products, and services based on your interactions and feedback.
4. Disclosure of Your Information
We may share your personal data with:
- Service Providers: We may engage third-party service providers to assist us in delivering our services. These providers have access to the necessary data to perform their functions but are obligated to maintain the confidentiality and security of your information.
- Legal and Regulatory Authorities: We may disclose your information when required by law, court order, or regulatory authority.
5. Your Rights
Under GDPR, you have certain rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. You also have the right to data portability and the right to object to processing in certain circumstances. To exercise these rights or to make inquiries about your data, please contact us by email: email@example.com
6. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction.
8. Contact Us
The Data Protection Officer
Copybox Business Solutions
25-27 Westow St