Copybox Business Solutions, herein referred to as “Copybox,” is dedicated to providing exceptional photocopier equipment and services to our valued business customers. This Customer Transfer Policy outlines the procedures and guidelines for new business customers who wish to purchase photocopier equipment and related services, including both leasing options and cash purchases, while ensuring a seamless transition and adherence to all relevant legal and ethical standards.
2.1. New Business Customer: The new business customer refers to an entity or individual that intends to purchase photocopier equipment and related services from Copybox.
2.2. Photocopier Equipment: Photocopier equipment includes any hardware, accessories, and software associated with the photocopier machines provided by Copybox.
2.3. Leasing Facilities: Leasing facilities refer to the option for business customers to lease photocopier equipment from Copybox, either through financial lease or operational lease arrangements.
2.4. Cash Purchase: Cash purchase signifies the option for business customers to buy photocopier equipment outright with a one-time payment.
2.5. Services: Services encompass maintenance, support, parts, toner, consumables, and engineer support related to the photocopier equipment.
3.1. New Business Customer Eligibility
a. New business customers are welcome to explore our photocopier equipment and services if they meet Copybox’s eligibility criteria and are willing to abide by the terms and conditions outlined in their chosen arrangement (leasing or cash purchase).
3.2. Equipment Selection and Arrangement
a. New business customers can select the photocopier equipment and services that best meet their needs, whether through leasing facilities or cash purchase.
b. Copybox will provide clear and detailed proposal information on the selected arrangement, including equipment specifications, service levels, payment terms, and any associated fees.
3.3. Formal Purchase Agreement
a. Upon selecting the desired photocopier equipment and services, the new business customer must enter into a formal purchase agreement with Copybox. This agreement will outline the terms, conditions, and responsibilities associated with the purchase.
3.4. Equipment Delivery and Setup
a. Copybox will arrange for the delivery and setup of photocopier equipment at the designated location as specified in the purchase agreement.
b. Installation and configuration will be conducted by trained technicians to ensure optimal functionality.
3.5. Services Alignment
a. For customers opting for leasing facilities, services will be aligned with the lease to provide ongoing support for parts, toner, consumables, and engineer support as outlined in the purchase agreement.
b. Cash purchase customers may choose to subscribe to ongoing service agreements for maintenance and support as desired.
3.6. Transfer of Ownership
a. In the case of leasing facilities, ownership of the photocopier equipment may remain with the leasing provider throughout the lease term, as specified in the agreement.
3.7. Transfer or Cancellation
a. Transfer of equipment to a new owner or cancellation of services must be done in accordance with the terms and conditions outlined in the purchase, service or/and lease agreement.
4.1. This Customer Transfer Policy is binding for all parties involved in purchasing photocopier equipment and services from Copybox, including new business customers and Copybox.
4.2. Violations of the terms and conditions of this policy may result in legal consequences or contractual penalties.
5.1. Copybox will periodically review and update this policy to ensure its continued effectiveness and compliance with evolving legal requirements and industry standards.
This Customer Transfer Policy for New Business Customers purchasing photocopier equipment and services reflects Copybox Business Solutions’ commitment to delivering seamless and efficient services while maintaining the highest ethical standards. It aims to safeguard the interests of our new business customers and ensure compliance with all relevant legal and ethical standards.
For further inquiries or assistance, please contact:
Email: admin@copy-box.co.uk
Telephone: 0203 757 5879
Copybox Business Solutions, hereinafter referred to as “Copybox,” is dedicated to providing high-quality photocopier equipment and services to our valued customers. To ensure responsible and equitable use of our resources, we have established this Fair Use Policy. This policy outlines the acceptable and unacceptable use of our photocopier equipment and services to maintain a fair and balanced environment for all customers.
The purpose of this Fair Use Policy is to:
a. Encourage responsible and ethical use of Copybox’s photocopier equipment and services.
b. Ensure that our services are available and accessible to all customers in an equitable manner.
c. Safeguard the integrity and functionality of our photocopier equipment.
Acceptable Use
a. Reasonable Volume: Customers are encouraged to use our photocopier equipment for legitimate business, educational, and personal purposes. This includes printing and copying documents relevant to their needs.
b. Compliance with Copyright Laws: Customers must adhere to all copyright laws and regulations when reproducing copyrighted materials. Copying materials without proper authorization is strictly prohibited.
c. Equipment Care: Customers should utilise our photocopier equipment in a manner that does not disrupt or harm the equipment’s functionality.
Unacceptable Use
a. Excessive Volume: Excessive printing or copying that goes beyond reasonable business or educational needs is considered unacceptable.
b. Copyright Violations: Unauthorised reproduction of copyrighted materials is strictly prohibited and may result in legal consequences.
c. Misuse or Damage: Any misuse, abuse, or intentional damage to our photocopier equipment is unacceptable.
Copybox reserves the right to monitor usage patterns to ensure compliance with this Fair Use Policy. In the event of a suspected breach, Copybox may take appropriate actions, including suspension or termination of services, as deemed necessary.
Customers who become aware of any violations of this Fair Use Policy by other customers are encouraged to report such violations to Copybox’s customer support team.
Copybox may periodically review and update this Fair Use Policy to reflect changes in technology, services, or legal requirements. Customers will be notified of any significant changes to this policy.
For questions, concerns, or additional information regarding Copybox’s Fair Use Policy, please contact our customer support team:
Email: admin@copy-box.co.uk
Telephone: 0203 757 5879
This Fair Use Policy is in place to promote responsible and ethical use of Copybox’s photocopier equipment and services. It aims to ensure a fair and equitable environment for all customers while safeguarding the integrity of our resources and adhering to legal and ethical standards.
Copybox Business Solutions, hereinafter referred to as “Copybox,” is committed to providing high-value photocopier equipment and services to our valued customers. To ensure the prompt resolution of any faults or issues that may arise during the use of our equipment, we have established this Fault Handling Policy. This policy outlines the procedures and guidelines for addressing and resolving faults in a timely and efficient manner.
The purpose of this Fault Handling Policy is to:
a. Define the process for reporting and addressing faults or issues related to Copybox’s photocopier equipment and services.
b. Ensure that faults are handled promptly to minimize downtime and disruptions for our customers.
c. Maintain a high level of customer satisfaction by addressing and resolving issues effectively.
Customers encountering any issues or faults with Copybox’s photocopier equipment or services should follow these steps to report them:
a. Contact Customer Support: Customers should promptly contact our customer support team through the designated channels (phone or email) to report the fault. Contact information is available on our website and service agreements.
b. Provide Detailed Information: When reporting a fault, customers should provide detailed information, including the nature of the fault, any error messages displayed, and the photocopier’s model and serial number.
a. Logging and Assessment: Upon receiving a fault report, Copybox’s customer support team will log the issue and assess its severity and impact on the customer’s operations.
b. Technical Assistance: In cases where the issue can be resolved through remote technical support, our customer support team will guide the customer through the necessary steps to resolve the fault.
c. On-Site Service: If the fault cannot be resolved remotely or requires on-site service, a qualified technician will be dispatched to the customer’s location within the agreed-upon service level agreement (SLA) timeframe.
d. Parts and Repairs: If necessary, the technician will diagnose the fault, perform repairs, and replace any faulty parts. Genuine replacement parts will be used to maintain the equipment’s optimal performance.
e. Testing and Validation: After resolving the fault, the technician will thoroughly test the equipment to ensure that it is functioning correctly and that the issue has been fully resolved.
a. Copybox is committed to providing regular updates to the customer during the fault resolution process, including estimated timeframes for resolution and any additional actions required.
a. In the event that a fault cannot be resolved within the agreed-upon SLA or if the customer is dissatisfied with the handling of the fault, the matter may be escalated to a higher level of support or management for further attention and resolution.
a. Copybox values customer feedback and encourages customers to provide feedback on their fault handling experience. We use this feedback to continually improve our services.
a. This Fault Handling Policy will be periodically reviewed and updated to ensure its effectiveness and alignment with customer needs and industry best practices.
Email: admin@copy-box.co.uk
Telephone: 0203 757 5879
This Fault Handling Policy reflects Copybox’s commitment to addressing and resolving faults with our photocopier equipment and services promptly and efficiently. We aim to minimize disruptions to our customers’ operations and maintain their satisfaction.
Copybox Business Solutions, herein referred to as “Copybox,” is dedicated to providing high-quality photocopier equipment and services to our valued customers. This Charges Policy outlines the pricing structure, terms, and guidelines for our products and services to ensure transparency and clarity in all financial transactions.
a. Equipment Costs: The pricing of our photocopier equipment may vary based on factors such as model, features, and lease arrangements. Customers will receive a clear and detailed quotation outlining the cost of the selected equipment.
b. Service Plans: Service plans, including maintenance, support, parts, toner, consumables, and engineer support, may be offered at different price points based on the level of service chosen.
c. Leasing Fees: For customers opting for leasing arrangements, monthly or quarterly leasing fees will be specified in the lease agreement.
a. Invoice Issuance: Copybox will issue invoices to customers in accordance with the agreed-upon payment terms. Invoices will include a breakdown of charges, payment due date, and payment methods accepted.
b. Payment Due Date: Customers are required to make payments by the due date specified on the invoice. Late payments may result in penalties or service interruptions.
a. Consumables: Customers are responsible for the cost of consumable items, such as toner and paper, unless specified in their service agreement.
b. Excess Usage: Excessive usage of photocopier equipment, beyond the agreed-upon terms, may result in additional charges.
c. Service Calls: Service calls requested by customers outside the scope of their service agreement may be subject to additional charges.
d. Lease Termination Fees: Customers terminating lease agreements before the agreed-upon term may be subject to early termination fees.
e.Service Termination Fees: Customers terminating service agreements before the agreed-upon term may be subject to early termination fees.
a. Copybox reserves the right to modify prices for equipment and services with advance notice to customers. Notice will be provided in accordance with contractual terms and condition business.
a. Customers with billing disputes or concerns should promptly contact our customer support team to seek resolution.
a. This Charges Policy will be periodically reviewed and updated to ensure its effectiveness and alignment with customer needs and industry best practices.
This Charges Policy reflects Copybox’s commitment to transparent pricing and clear payment terms for our photocopier equipment and services. We aim to maintain a fair and equitable financial relationship with our customers while delivering high-quality products and support.
Copybox Business Solutions, herein referred to as “Copybox,” is dedicated to providing comprehensive Network support services to our valued customers. This Network Support Policy outlines the scope of our network support services, procedures, and guidelines to ensure that our customers receive the best possible support for their IT needs.
a. Connected Elements: Copybox’s Network Support Services encompass any element of the machine that is connected to your IT network or computers. This includes smart and remote equipment, such as networked photocopier machines and associated peripherals.
b. IP Address and Port Support: We provide support for issues related to the performance of your machine in relation to IP address changes, the addition of ports, printer drivers, and the setup of new users. Our support team is available to assist in configuring these elements to ensure optimal functionality.
c. Troubleshooting: Our support team is equipped to troubleshoot and address issues related to accessing your IT network and computers in the event that your machine experiences performance problems. This may include diagnosing connectivity issues and resolving them promptly.
d. Remote Access: Copybox offers remote access services, allowing our technicians to access your network and machine remotely when necessary. This access is used to make configuration changes, updates, and adjustments as required for the proper functioning of the equipment.
a. Customers encountering network-related issues should promptly contact our support team through the designated channels (phone or email) to report the problem. Contact information is available on our website and in our service agreements.
b. When reporting an issue, customers should provide detailed information, including the nature of the problem, any error messages, and relevant equipment or software details.
a. Copybox offers different service levels for Network Support with varying response times and levels of support. The specific service level will be defined in the customer’s service agreement.
a. In the event that a network issue cannot be resolved within the agreed-upon service level or if the customer is dissatisfied with the handling of the issue, the matter may be escalated to a higher level of support or management for further review and resolution.
a. Copybox values customer feedback and encourages customers to provide feedback on their Network Support experience. We use this feedback to continually improve our IT support services.
a. This IT Support Policy will be periodically reviewed and updated to ensure its effectiveness and alignment with customer needs and industry best practices.
This IT Support Policy reflects Copybox’s commitment to providing comprehensive Network Support Services to our customers. We aim to address network-related issues promptly and ensure the smooth operation of our networked photocopier equipment and associated IT infrastructure.
Copybox Business Solutions, herein referred to as “Copybox,” is dedicated to providing reliable and high-quality maintenance and services for our photocopier equipment to ensure optimal performance and customer satisfaction. This Maintenance and Services Policy outlines the scope of our maintenance and services, procedures, and guidelines to ensure that our customers receive the best possible support for their equipment.
a. Scheduled Maintenance: Copybox offers scheduled maintenance services to ensure that your photocopier equipment remains in excellent working condition. This includes routine inspections, cleaning, and preventive maintenance measures.
b. Repairs: In the event of equipment malfunction or failure, our skilled technicians will promptly diagnose and repair the issue. Genuine replacement parts will be used to maintain optimal performance.
c. Parts and Consumables: We provide access to genuine parts and consumables, including toner, and other necessary materials, to keep your equipment running smoothly.
d. Technical Support: Our technical support team is available to assist with any issues related to the performance of your photocopier equipment, including software configuration and connectivity.
e. Remote Assistance: Copybox offers remote assistance to address technical issues, make configuration changes, and provide support without the need for on-site visits whenever possible.
f. On-Site Service: When on-site service is required, qualified technicians will be dispatched to your location within the agreed-upon service level agreement (SLA) timeframe.
a. Copybox’s standard service hours are Monday – Friday 9am – 5pm. Customers can contact our support team during these hours for maintenance and services-related inquiries and requests.
b. For after-hours support, customers may have access to emergency support services as specified in their service agreements.
a. Customers requiring maintenance, repairs, or other services should promptly contact our customer support team through the designated channels (phone or email) to report their needs. Contact information is available on our website and in our service agreements.
b. When reporting a service request, customers should provide detailed information, including the nature of the issue, any error messages, and relevant equipment details.
a. Copybox offers different service levels with varying response times and levels of support. The specific service level will be defined in the customer’s service agreement.
a. If a customer is not satisfied with the resolution of a maintenance or services issue or if the issue cannot be resolved within the agreed-upon service level, the matter may be escalated to a higher level of support or management for further review and resolution.
a. Copybox values customer feedback and encourages customers to provide feedback on their maintenance and services experience. We use this feedback to continually improve our services.
a. This Maintenance and Services Policy will be periodically reviewed and updated to ensure its effectiveness and alignment with customer needs and industry best practices.
This Maintenance and Services Policy reflects Copybox’s commitment to providing reliable and efficient maintenance and services for our photocopier equipment. We aim to ensure the optimal performance of your equipment, minimize downtime, and maintain customer satisfaction.
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